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Frequently Asked Questions Click on question to reveal the answer. 1. How does this whole thing work ? Just click on the "pay bill" button by the utility you will like to pay. If you are a new customer, you will be required to create a profile and continue. You will need to enter beneficiary information, ie account number and other required information. Once you confirm the payment, the bill is paid, it is that simple. 2. When will the payment reflect in Ghana ? For DSTV the payment reflects immediately. The beneficiary can call the DSTV office within hours of payment to confirm payment. For water, however, payment will be reflected on the next billing cycle. In case of any issues please call or email customer service. 3. Is my information secure ? Yes, we encrypt your information using very high level encryption methods. None of your registration information is shared with anyone. 4. How long is my credit card information stored on your server ? We don't store your credit card information at all. At the end of a transaction, we only keep the first 4 digits for reference. Even the first 4 digits are discarded after a couple of months. 5. I have registered before and buy units on this site, do I have to register again ? No, the email and password you use for buying units can be used to log on here. 6. I am in Ghana, can I pay bills on this site ? Yes you can, if you have a major credit card or paypal, you can still use the site.

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